Refund policy

Last updated: 12 November 2026

Returns are free within 30 days of delivery for items that are unused and in their original packaging. We email you a prepaid returns label, and we don't ask for a reason. This doesn't affect your statutory rights.

Free 30-day returns

If you change your mind about something you bought from Bargain Catcher, you can send it back within 30 days of the day it was delivered. The item needs to be unused and in its original packaging, with any accessories and instructions that came with it. We pay the return postage with a prepaid label, and you do not have to tell us why you are returning it.

How to return an item

  1. Email sales@bargaincatcher.co.uk with your order number and the item or items you would like to return.
  2. Within 1 working day we email you a prepaid returns label and short instructions.
  3. Pack the item in its original packaging, attach the label and hand the parcel to the carrier named on it. Keep your proof of postage until your refund arrives.

Items we cannot take back for a change of mind

For hygiene and safety reasons, personal care, cosmetic and hygiene products that have been opened or unsealed, opened consumables and gift cards can't be returned for a change of mind. These items can still be returned if they are faulty, damaged or not as described.

Refunds

We pay refunds to the payment method you used, within 10 working days of your return reaching us. Banks and card providers sometimes need a few days before the money shows on your statement. Because delivery is free, there is no delivery charge to deduct, and we do not charge any fee for a refund.

Your legal right to cancel within 14 days

Separately from our 30-day returns, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel an online order of goods without giving a reason. The cancellation period ends 14 days after the day your goods are delivered (or, for an order delivered in several parcels, after the day the last one arrives). To cancel, tell us by a clear statement, for example an email to sales@bargaincatcher.co.uk. You may use the model cancellation form below, but you do not have to.

If you cancel, you then have 14 days to send the goods back, and we provide a prepaid label so the return costs you nothing. We refund the price you paid without undue delay, and no later than 14 days after we receive the goods back or, if earlier, after you show us evidence that you have sent them. The refund goes to the payment method you used. We may reduce a refund if the goods have lost value because they were handled more than is needed to check them, as you would in a shop.

The law sets out some exceptions. The right to cancel does not apply to goods made to your specification or clearly personalised, or to goods that are liable to deteriorate or expire rapidly. It is lost for sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery, and for sealed audio, video or computer software once unsealed.

Model cancellation form

To: FULLFOREST LTD (trading as Bargain Catcher), 82 A James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom, sales@bargaincatcher.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.

The address in the form is our business address for correspondence. Please do not post returns to it: returns travel with the prepaid label we email you, and the label shows where the parcel goes.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, the goods we sell must be of satisfactory quality, fit for their purpose and as described. If an item is faulty, arrives damaged or is not what you ordered, email sales@bargaincatcher.co.uk with your order number and a photo. For the first 30 days after delivery you can reject a faulty item and receive a full refund. After that, you are entitled to a repair or a replacement, and if that does not put things right, to a price reduction or a refund. We pay the cost of returning a faulty or incorrect item.

Exchanges

We do not run a separate exchange process. Order the item you would rather have, then send the first one back for a free refund.

Questions

Email sales@bargaincatcher.co.uk. We answer emails within 1 working day, Monday to Friday. A shorter summary is on our Returns page.