Quick answer: Returns are free within 30 days of delivery for items that are unused and in their original packaging. We email you a prepaid returns label, and we don't ask for a reason. We pay refunds to the payment method you used, within 10 working days of your return reaching us. This doesn't affect your statutory rights.
How to return an item
- Email us. Write to sales@bargaincatcher.co.uk with your order number and the item or items you want to send back.
- Get your label. Within 1 working day we email you a prepaid returns label and short instructions.
- Send it back. Pack the item in its original packaging, attach the label and hand the parcel to the carrier named on it. Keep your proof of postage.
- Receive your refund. We pay refunds to the payment method you used, within 10 working days of your return reaching us.
What can be returned
- Items returned within 30 days of the day they were delivered.
- Unused, with any accessories and instructions.
- In their original packaging.
What can't be returned for a change of mind
For hygiene and safety reasons, personal care, cosmetic and hygiene products that have been opened or unsealed, opened consumables and gift cards can't be returned for a change of mind. If one of these items is faulty, damaged or not as described, it is still covered.
Damaged, faulty or incorrect items
Damaged, faulty or incorrect items are always covered: email us your order number and a photo and we will put it right. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described, and for the first 30 days after delivery you can reject a faulty item for a full refund. We pay the return postage.
Your legal rights
Our 30-day returns sit on top of your legal rights and never replace them. The Consumer Contracts Regulations 2013 give you 14 days from the day after delivery to cancel most online orders without giving a reason. Your rights when you shop online in the UK explains how the rules work, and our Refund policy has the full terms and the model cancellation form.
Refunds
We pay refunds to the payment method you used, within 10 working days of your return reaching us. Banks and card providers sometimes need a few days before the money shows on your statement. Nothing is deducted for delivery, because delivery was free.
Exchanges
Order the item you would rather have, then send the first one back for a free refund. That is quicker than waiting for a swap.
See also: Delivery · Track your order · FAQ · Contact us