Frequently asked questions

Delivery is free on every order to UK addresses, with no minimum spend. At checkout you will see "Free Standard Delivery" at £0.00, and every parcel is tracked.

Orders are prepared within 1–3 working days and, once dispatched, reach most UK addresses in 3–7 working days. Deliveries to the Scottish Highlands and Islands and to Northern Ireland can take longer. Working days are Monday to Friday, excluding bank holidays.

We deliver to addresses in England, Scotland, Wales and Northern Ireland. We don't deliver outside the UK, and our checkout doesn't currently accept addresses in the Isle of Man or the Channel Islands. The Delivery page has the details.

We email you a tracking number as soon as your order is dispatched. Our Track your order page explains what each tracking message means and what to do if the tracking stops moving.

Usually, yes. Larger orders or bulky items are sometimes sent in separate parcels, each with its own tracking number. Delivery is free for every parcel.

Your order is our responsibility until it is delivered to you. Damaged, faulty or incorrect items are always covered: email us your order number and a photo and we will put it right. If a parcel is marked as delivered but you cannot find it, email us and we will investigate with the carrier.

Returns are free within 30 days of delivery for items that are unused and in their original packaging. We email you a prepaid returns label, and we don't ask for a reason. This doesn't affect your statutory rights.

Email sales@bargaincatcher.co.uk with your order number and the item you want to return. Within 1 working day we send you a prepaid returns label and short instructions. The Returns page walks through each step.

For hygiene and safety reasons, personal care, cosmetic and hygiene products that have been opened or unsealed, opened consumables and gift cards can't be returned for a change of mind. Faulty, damaged or incorrect items are always covered, whatever the product.

We pay refunds to the payment method you used, within 10 working days of your return reaching us. After that, banks and card providers sometimes need a few days before the money shows on your statement.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Email us your order number and a photo. In the first 30 days after delivery you can reject a faulty item for a full refund; after that we repair or replace it, and refund you if that does not put things right.

The Consumer Contracts Regulations 2013 give you 14 days from the day after delivery to cancel most online orders. Our own policy is longer, at 30 days, and return postage is free. It sits on top of your legal rights and never replaces them. Our Refund policy sets out both.

Order the item you would rather have, then send the first one back for a free refund. That is quicker than waiting for a swap.

Every payment method available for your order is shown at checkout, including major debit and credit cards.

Prices are shown in pounds sterling (£, GBP). We sell in pounds only.

Payments are processed by our checkout provider over an encrypted connection. Your full card number is never shown to us or kept on our systems.

Email us as soon as you can with your order number. If the order has not been dispatched, we can usually change or cancel it. If it is already on its way, you can return it free of charge once it arrives.

Not at all: guest checkout works for every order. If you do create an account, your orders and delivery addresses are kept together in one place.

Check your spam or junk folder first. If it is not there, email sales@bargaincatcher.co.uk with the name and postcode used for the order and we will resend it.

One clear price in pounds for each product, with free UK delivery, so the price on the product page is the price you pay at checkout. Our How we price page explains what we do and what we never do.

Sign up for our emails and get 10% off with code WELCOME10 (one use per customer). We only email people who sign up, and every email has an unsubscribe link.

Because a saving is only worth showing if the earlier price was genuine, and a timer is only honest if the offer really ends. We don't invent earlier prices, we don't use countdown timers and we don't show made-up stock warnings.

We don't claim to be. Prices across the market change all the time, and we would rather you compared. Look at the total you would pay, including delivery and the cost of returning an item, and choose what is right for you.

The price you see is the price you pay: any applicable taxes are already included and nothing is added at checkout. Delivery is free, so there are no surprise fees at checkout. If you use a discount code, or an offer is running, the reduction is shown before you pay.

Yes. Black Friday week 2026: 10% off everything from 23 to 30 November 2026, applied automatically at checkout. No code needed. The Black Friday discount and discount codes can't be combined. It is a straight percentage off, with no invented earlier prices and no countdown timers, as set out on our How we price page. Our UK sales calendar lists the main retail dates if you like to plan ahead.

No. One code can be used per order, and WELCOME10 can be used once per customer. The Black Friday discount and discount codes can't be combined.

Everyday products across twelve departments: Home & Kitchen, Beauty & Personal Care, Health & Household, Electronics & Tech, DIY & Tools, Garden & Outdoors, Pet Supplies, Toys & Games, Baby & Nursery, Sports & Fitness, Car & Motorbike and Stationery & Office. The Shop by department page links to each one.

UK mains electricity is 230 volts, and UK sockets take three-pin BS 1363 plugs. Check the plug type and voltage in the product details before you order, and email us if anything is unclear. Our Shopping Guides include a plain-English guide to plugs, voltage and safety marks.

Go by the measurements in the product details rather than a size name, because sizes differ between makers and countries. Our measurement conversion charts cover inches and centimetres, UK and US volumes, oven temperatures, bed sizes and more.

Search the Product Safety Alerts, Reports and Recalls list on GOV.UK. Our Shopping Guides explain where to check for different kinds of product and what to do next. If you think something you bought from us is affected, email us with your order number.

Stop using it and email sales@bargaincatcher.co.uk with your order number and photos, and we will put it right. You can also report an unsafe product to Trading Standards through Citizens Advice.

No. Check the age guidance on each product page and on the packaging. Toys with small parts are not suitable for children under 3, and button batteries should always be kept out of reach.

To take payment for and deliver what you order, to reply when you write to us and, if you have signed up, to send our emails. We handle personal data in line with the UK GDPR and the Data Protection Act 2018. Our Privacy policy has the details.

We only send marketing emails to people who have signed up, as the Privacy and Electronic Communications Regulations (PECR) require. Every email has an unsubscribe link, or you can email us and we will remove you.

Yes. Email sales@bargaincatcher.co.uk and we will respond within one month. If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office (ICO).

Choose the account icon and enter your email address. We email you a one-time code to sign in, so there is no password to remember.

Bargain Catcher is a UK online store for everyday finds at fair prices, with twelve departments covering home, garden, tech, toys, beauty, pets and more. Delivery is free on every order to UK addresses, with no minimum spend. Returns are free within 30 days of delivery for items that are unused and in their original packaging.

No. We are an online store only, so there is no counter or collection point.

Email sales@bargaincatcher.co.uk or use the form on the Contact us page. We answer emails within 1 working day, Monday to Friday. We don't offer telephone support, so every request has a written record.

The Bargain Catcher Editorial Team writes them from public sources such as GOV.UK, legislation.gov.uk and Citizens Advice. Each guide shows when it was last updated and lists its sources. The guides are general information, not legal advice.

No. Bargain Catcher is an online store: we sell and deliver the products listed on this site. We don't publish voucher codes or deals for other retailers.